Frequently Asked Questions

Custom Orders

Choose a style for your Torah cover from our samples shown on our website or you may choose to create your own logo or image on our Torah covers. Provide us with the measurements of your Torah or existing Torah cover. For instructions on how to measure, see our Torah cover size guide for proper measurements. You may choose to embroider a dedication or inscription on the front or back of the Torah cover in gold or silver thread. Also, advise if you would like the Torah cover to have an open back vent or closed back with two side slits. All Torah mantles include reinforced wooden rings. Please allow 2-4 weeks for processing and delivery; we accommodate rush orders, too! For rush delivery or any questions, call 888-307-0814 or email us.
Choose a style for your parochet from the samples shown on our website or view our Torah covers & Torah mantles for additional designs. You may also create your own unique logo or image on the parochet. Provide us with the measurements of the Aron Kodesh or existing curtain. For instructions on how to measure, see our Paroches size guide for proper measurements. You may choose to embroider a dedication or inscription in gold or silver thread. Also, advise whether you would like to hang the parochet with rings or hooks. Our standard rings measure 1.5 inches in diameter. Please allow 3-4 weeks for processing and delivery. For rush delivery or any questions, call 888-307-0814 or email us.
Choose a style for your bima or amud cover or view our Torah covers and Parochet for additional designs. Select a color and size or email us your preferred size and we will provide a quote. For instructions on how to measure, see our size guide for proper measurements. You may choose to embroider a dedication or inscription with gold or silver thread. The embroidery is done on the front overhang of the cover or otherwise instructed. Please allow 2-3 weeks for processing and delivery. For rush delivery or any questions, call 888-307-0814 or email us.
Choose a silver Torah ornament of your choice and insert the dedications or personalization, if there is any engraving needed. We usually ship within 3-5 days for in-stock items. Please inquire for availability prior placing order.
Simply select a design and insert a dedication (if any, and choose the color for the dedication: gold or silver). Please allow 2-3 weeks for processing and delivery. For rush delivery or any questions, call 888-307-0814 or email us.

General Questions

Judaica Embroidery is operating in Brooklyn, NY.
After submitting an order, you will be receiving an order confirmation and you will be able to log in to "My Account" and check your order status at any time.
We fundamentally respect the privacy rights of our customers. We will never share your personal identifiable information (name, postal address, phone number, email address, etc.) with any third party. Visit our Privacy Policy for more information.
If you have a special design or product you would like or fail to find an item you are looking for, please contact a Judaica Embroidery associate and we would be glad to do our best to accommodate your need.

Payment & Shipping

We accept all major credit cards, checks, ACH debit, and Paypal.
It typically takes around 2-4 weeks to process and ship a personalized, custom order. General, in-stock items are processed and shipped within 3-5 days.
Yes, we ship worldwide! We will notify you of any additional postage fees that have not been applied in your shopping cart order.
We ensure all shipments with UPS, FedEx or US Postal Service. If you are returning an item, please note that you will be responsible for insuring the item with the courier service you use.
Judaica Embroidery ensures security of all transactions. We have an encrypted secure server that ensures all transactions are submitted safely so that you should be comfortable making a purchase online.
We charge $14.95 for up to $350 within the US. Above that, shipping rates depend on the items ordered. For international orders, rates depend on the shipping method and weight of package. Please contact us for exact quote.
When you buy online you do not pay sales tax unless the order ships to an address within the state of NY, USA.
We want you to be happy with your purchase. If for some reason you wish to return an item, you may do so within 7 days of receiving the item. Custom, personalized, and silver plated items are not returnable. See our Return Policy for more details.
Don't worry! Just contact us and we would be glad to help the best of our ability.
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